Roadside Dispatch Team Lead

Cox Enterprises, Inc.; New Orleans (LA); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Vacation with pay

Seven paid holidays

Up to 160 hours of paid wellness

Job summary

Cox Enterprises, Inc. seeks a Supervisor of Transportation Breakdown (Market Place Operations) to lead a Roadside team responsible for fast, reliable event handling and dispatch timeliness.

You will coach, motivate, and align daily operations with service standards while building a culture of accountability and excellence. The role requires a High School Diploma with experience in transportation or call center settings, strong MS Office skills, and excellent communication to collaborate across

Qualifications

• Minimum: High School Diploma/GED and 5 years' experience in a related field (Transportation, Call Center).
• Strong knowledge of MS Office and excellent communication skills to work with teams across the organization.

Responsibilities

• Coach and cheerleader to improve dispatch timeliness, phone metrics, and operational efficiency.
• Trainer extraordinaire to develop and motivate team members.
• Policy pro to ensure compliance with procedures.
• Customer whisperer to ensure top-notch event handling.
• Flex master to adjust schedules and priorities.

Skills

Leadership

Call center experience

Communication

Coaching

Education

High School Diploma/GED

Bachelor's degree in related discipline

Master's degree in related discipline

Ph.D. in related discipline

Tools

MS Office

Job description

Cox Enterprises, Inc. seeks a Supervisor of Transportation Breakdown (Market Place Operations) to lead a Roadside team responsible for fast, reliable event handling and dispatch timeliness.

You will coach, motivate, and align daily operations with service standards while building a culture of accountability and excellence. The role requires a High School Diploma with experience in transportation or call center settings, strong MS Office skills, and excellent communication to collaborate across