Roadside Dispatch Lead - Drive Team Performance & Impact

Cox Automotive; New Mexico; On-site; USD 55,000 - 75,000; Full time

Job summary

Cox Enterprises, Inc. is seeking a dynamic Supervisor, Transportation Breakdown to lead our Roadside team in a fast-paced call center environment. You will drive operational performance, coach frontline specialists, and ensure high service standards across the network.

As a hands-on leader, you’ll mentor staff, optimize dispatch timeliness, manage scheduling, and enforce company procedures while maintaining a culture of accountability, reliability, and customer care.

Qualifications

• High School Diploma/GED and 5 years’ experience in Transportation or Call Center.
• Strong knowledge of MS Office.
• Excellent communication skills to work effectively with teams throughout the organization.

Responsibilities

• Coach and motivate Roadside specialists to improve dispatch timeliness and metrics.
• Ensure compliance with company procedures and policies.
• Assist with staffing and scheduling to meet demand.
• Support employee development and performance reviews.

Skills

Leadership

Communication

Coaching

Scheduling

Call Center Operations

Education

High School Diploma/GED

Bachelor's degree in related discipline

Tools

MS Office

Job description

Cox Enterprises, Inc. is seeking a dynamic Supervisor, Transportation Breakdown to lead our Roadside team in a fast-paced call center environment. You will drive operational performance, coach frontline specialists, and ensure high service standards across the network.

As a hands-on leader, you’ll mentor staff, optimize dispatch timeliness, manage scheduling, and enforce company procedures while maintaining a culture of accountability, reliability, and customer care.