Roadside Dispatch Supervisor: Lead, Coach & Optimize Ops

Cox Enterprises, Inc.; Portland (ME); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

High-impact environment

Collaborative team

Impact on road support

Job summary

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown (Market Place Operations) to lead and coach a Roadside team, drive dispatch efficiency, and maintain high service standards across the call center. The role emphasizes development, policy compliance, and customer-focused event handling.

The position offers a competitive base salary, with eligibility for additional compensation, and requires strong MS Office skills and exceptional communication across the organization.

Qualifications

• High School Diploma or GED with 5 years of related field experience (Transportation, Call Center)
• Strong knowledge of MS Office
• Excellent communication skills to work effectively with teams throughout organization

Responsibilities

• Lead and coach Roadside team to improve dispatch timeliness and service metrics
• Provide personalized development and motivation for team members
• Ensure compliance with company procedures and policies
• Step in to ensure top-notch event handling and customer satisfaction
• Adjust schedules and priorities to optimize coverage and deliver results

Skills

Leadership

Coaching

Team collaboration

Education

High School Diploma/GED

Bachelor's degree in related discipline (preferred)

Tools

MS Office

Job description

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown (Market Place Operations) to lead and coach a Roadside team, drive dispatch efficiency, and maintain high service standards across the call center. The role emphasizes development, policy compliance, and customer-focused event handling.

The position offers a competitive base salary, with eligibility for additional compensation, and requires strong MS Office skills and exceptional communication across the organization.