Roadside Dispatch Team Lead

Cox Enterprises, Inc.; South Gate (CA); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Incentive program

7 paid holidays

Paid wellness leave

Job summary

Cox Enterprises, Inc. in South Gate, California is seeking a Supervisor, Transportation Breakdown to lead our Roadside team and ensure top-tier dispatch timeliness and service levels.

You will drive performance while developing and motivating breakdown specialists and ensuring policy adherence. You will manage schedules, collaborate with cross-functional teams, and foster a culture of hustle, accountability, and customer focus in a fast-paced environment.

Qualifications

• High School Diploma/GED with 5 years in Transportation or Call Center.
• Strong MS Office knowledge and proficiency.
• Excellent communication skills to work effectively with teams across the organization.
• Degree in related discipline preferred.

Responsibilities

• Lead Roadside team to achieve dispatch timeliness and metrics.
• Drive operational performance and customer service standards.
• Develop and mentor team members for growth.
• Coordinate with cross-functional groups to support road-side events.

Skills

Communication skills

Education

High School Diploma/GED

Bachelor's degree in related discipline

Master's degree

PhD

Tools

MS Office

Job description

Cox Enterprises, Inc. in South Gate, California is seeking a Supervisor, Transportation Breakdown to lead our Roadside team and ensure top-tier dispatch timeliness and service levels.

You will drive performance while developing and motivating breakdown specialists and ensuring policy adherence. You will manage schedules, collaborate with cross-functional teams, and foster a culture of hustle, accountability, and customer focus in a fast-paced environment.