Roadside Dispatch Supervisor — Lead, Coach & Optimize Ops

Cox Enterprises, Inc.; Seattle (WA); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Fast-paced environment

Team collaboration

Impactful roadside support

Job summary

Cox Enterprises, Inc. is seeking a dynamic Supervisor, Transportation Breakdown to lead a Roadside team responsible for dispatch performance, employee development, and high service standards across the call center. You will coach, train, ensure policy compliance, and adjust schedules to meet demand in a fast-paced environment.

This role offers competitive compensation and opportunities for growth. Applicants should have 5+ years in transportation or call centers and strong MS Office skills.

Qualifications

• Minimum 5 years' experience in Transportation or Call Center.
• Strong knowledge of MS Office.
• Excellent communication skills to work effectively with teams throughout organization.

Responsibilities

• Coach & Cheerleader: Guide your team to dispatch timeliness, phone metrics and efficiency.
• Trainer Extraordinaire: Develop and motivate team members with personalized coaching.
• Policy Pro: Ensure compliance with company procedures and standards.
• Customer Whisperer: Step in to ensure top-notch event handling.
• Flex Master: Adjust schedules and priorities to meet workload.

Skills

MS Office

Communication skills

Education

High School Diploma/GED

Bachelor's degree in related discipline

Master's degree in related discipline

Ph.D. and up to 1 year of experience

Job description

Cox Enterprises, Inc. is seeking a dynamic Supervisor, Transportation Breakdown to lead a Roadside team responsible for dispatch performance, employee development, and high service standards across the call center. You will coach, train, ensure policy compliance, and adjust schedules to meet demand in a fast-paced environment.

This role offers competitive compensation and opportunities for growth. Applicants should have 5+ years in transportation or call centers and strong MS Office skills.