Roadside Dispatch Center Supervisor

Cox Enterprises, Inc.; Albuquerque (NM); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Paid time off

Seven paid holidays

Wellness benefit up to 160 hours

Job summary

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown to lead our Roadside Operations. You will guide dispatch timeliness, coach breakdown specialists, and ensure high service standards while balancing workload across the call center.

The role emphasizes employee development, policy compliance, and flexible scheduling to meet peak demands. Ideal candidates have a high school diploma plus several years in transportation or call center settings and strong MS Office skills; a

Qualifications

• High School Diploma or GED required with 5 years in transportation or call center.
• Strong knowledge of MS Office and excellent communication across teams.
• Willingness to align with company procedures and policies.

Responsibilities

• Coach and cheerlead the team to improve dispatch timeliness and metrics.
• Provide personalized development and motivation for team members.
• Ensure compliance with company procedures and policies.
• Handle high-impact customer events and maintain service quality.
• Adjust schedules and priorities to meet business needs.

Skills

Leadership

Coaching

Communication

Education

High School Diploma or GED

Related discipline degree (preferred)

Tools

MS Office

Job description

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown to lead our Roadside Operations. You will guide dispatch timeliness, coach breakdown specialists, and ensure high service standards while balancing workload across the call center.

The role emphasizes employee development, policy compliance, and flexible scheduling to meet peak demands. Ideal candidates have a high school diploma plus several years in transportation or call center settings and strong MS Office skills; a