Roadside Dispatch Supervisor - Lead & Coach Excellence

Cox Enterprises, Inc.; Louisville (KY); Presencial; USD 56.000 - 83.000; Jornada completa

Descripción de la vacante

Cox Enterprises, Inc. in Louisville, KY is seeking a Supervisor, Transportation Breakdown (Market Place Operations) to lead our Roadside team, drive performance, and support employee development.

You will coach dispatch timeliness, manage scheduling, ensure policy compliance, and maintain top-tier customer service during roadside events; the role offers competitive salary and comprehensive benefits.

Formación

• High School Diploma or GED with 5 years' experience in Transportation or Call Center.
• MS Office proficiency and strong communication skills to collaborate across teams.

Responsabilidades

• Coach & Cheerleader: guide team in dispatch timeliness, phone metrics, and efficiency.
• Trainer Extraordinaire: develop team members with personalized development.
• Policy Pro: ensure compliance with company procedures.
• Customer Whisperer: handle high-quality event support.
• Flex Master: manage schedules and priorities.

Conocimientos

Coaching

Team leadership

Communication

Scheduling

Educación

High School Diploma or GED

Bachelor's degree in related discipline

Master's degree

Ph.D.

Herramientas

MS Office

Descripción del empleo

Cox Enterprises, Inc. in Louisville, KY is seeking a Supervisor, Transportation Breakdown (Market Place Operations) to lead our Roadside team, drive performance, and support employee development.

You will coach dispatch timeliness, manage scheduling, ensure policy compliance, and maintain top-tier customer service during roadside events; the role offers competitive salary and comprehensive benefits.