Roadside Dispatch Supervisor: Lead, Coach & Elevate Ops

Cox Enterprises, Inc.; Little Rock (AR); In loco; USD 56.000 - 83.000; Tempo pieno

Vantaggi offerti da questo lavoro

Incentive program

Paid time off (vacation with pay)

7 paid holidays

Descrizione del lavoro

Cox Enterprises, Inc. seeks a Supervisor, Transportation Breakdown (Market Place Operations) in Little Rock to lead a Roadside team responsible for dispatch timeliness, service quality, and operational efficiency.

You will coach and motivate breakdown specialists, ensure policy compliance, manage schedules, and handle critical events while supporting employee development and delivering high customer satisfaction on the road.

Competenze

• Requires HS diploma or GED and 5 years in transportation/call center.
• Strong knowledge of MS Office.
• Excellent communication skills to work effectively with teams throughout organization.

Mansioni

• Lead Roadside team to improve dispatch timeliness and service quality.
• Coach and motivate team members through development and training.
• Ensure compliance with company procedures and policies.
• Step in to handle customer events and maintain high service standards.
• Adjust schedules and priorities to meet workload needs.

Conoscenze

Communication skills

MS Office

Team leadership

Formazione

High School Diploma/GED

Bachelor's degree in related discipline (optional)

Strumenti

MS Office

Descrizione del lavoro

Cox Enterprises, Inc. seeks a Supervisor, Transportation Breakdown (Market Place Operations) in Little Rock to lead a Roadside team responsible for dispatch timeliness, service quality, and operational efficiency.

You will coach and motivate breakdown specialists, ensure policy compliance, manage schedules, and handle critical events while supporting employee development and delivering high customer satisfaction on the road.