Roadside Dispatch Supervisor — Lead an Impact Team

Cox Enterprises, Inc.; Manchester (NH); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Fast-paced environment

Team collaboration

Impactful work

Job summary

Cox Enterprises, Inc. in Manchester, NH, seeks a Supervisor, Transportation Breakdown (Market Place Operations) to lead a Roadside team responsible for performance, development, and outstanding service across the call center.

You will coach, train, ensure policy compliance, and adapt schedules to meet demand, delivering fast, friendly support for customers on the road while driving reliability and team engagement.

Qualifications

• Minimum: High School Diploma/GED and 5 years' experience in a related field (Transportation, Call Center).
• Strong knowledge of MS Office; excellent communication across organization.

Responsibilities

• Lead and coach the Roadside team to dispatch timeliness, phone metrics, and efficiency.
• Support employee development and motivation.
• Maintain high service standards across the call center.

Skills

Coach & Cheerleader

Trainer Extraordinaire

Policy Pro

Customer Whisperer

Flex Master

Education

High School Diploma/GED

Bachelor's degree in related discipline

Master's degree

Ph.D.

Tools

MS Office

Job description

Cox Enterprises, Inc. in Manchester, NH, seeks a Supervisor, Transportation Breakdown (Market Place Operations) to lead a Roadside team responsible for performance, development, and outstanding service across the call center.

You will coach, train, ensure policy compliance, and adapt schedules to meet demand, delivering fast, friendly support for customers on the road while driving reliability and team engagement.