Roadside Dispatch Lead - Transportation Ops Supervisor

Cox Enterprises, Inc.; Columbus (OH); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Vacation with pay

Seven paid holidays

Wellness days (up to 160 hours)

Job summary

Cox Enterprises, Inc. seeks a Supervisor, Transportation Breakdown to lead our Roadside team and drive exceptional service. You will coach and develop staff, monitor operational performance, and ensure dispatch timeliness and call-center metrics are met.

The role emphasizes scheduling flexibility and maintaining high standards for customer event handling on the road. The position offers a base salary in the range of $55,600.00 - $83,400.00 per year, with potential for incentive pay.

Qualifications

• High School Diploma/GED and 5 years' experience in a related field (Transportation, Call Center).
• Requires strong knowledge of MS Office.
• Excellent communication skills to work effectively with teams throughout organization.

Responsibilities

• Lead Roadside team to meet dispatch timeliness and service standards.
• Support employee development and coaching.
• Motivate breakdown specialists and manage performance.
• Collaborate with cross-functional teams to maintain quality.

Skills

Communication

Team leadership

Education

High School Diploma/GED

Bachelor's degree in related discipline

Master's degree

Ph.D.

Tools

MS Office

Job description

Cox Enterprises, Inc. seeks a Supervisor, Transportation Breakdown to lead our Roadside team and drive exceptional service. You will coach and develop staff, monitor operational performance, and ensure dispatch timeliness and call-center metrics are met.

The role emphasizes scheduling flexibility and maintaining high standards for customer event handling on the road. The position offers a base salary in the range of $55,600.00 - $83,400.00 per year, with potential for incentive pay.