Lead Roadside Dispatch & Transportation Operations

Cox Enterprises, Inc.; Virginia Beach (VA); In loco; USD 56.000 - 83.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fast-paced role

Collaborative team

Impact on customer support

Descrizione del lavoro

Cox Enterprises, Inc. seeks a Supervisor, Transportation Breakdown to lead our Roadside team and optimize dispatch Timeliness, metrics, and customer handling. You’ll coach, train, and motivate breakdown specialists while ensuring adherence to procedures.

The role emphasizes scheduling flexibility, team development, and delivering high-quality transportation support across events in a fast-paced environment. Strong communication is essential.

Competenze

• High School Diploma/GED and 5 years’ experience in Transportation or Call Center.
• Strong knowledge of MS Office.
• Excellent communication skills to work effectively with teams throughout organization.

Mansioni

• Coach and cheerlead the team to improve dispatch timeliness and metrics.
• Provide training and development to team members.
• Ensure compliance with company procedures.
• Step in to ensure top-notch event handling when needed.
• Schedule adjustments and prioritization of workloads.

Conoscenze

Team leadership

Communication

Scheduling

Formazione

High School Diploma or GED

Related bachelor’s degree (preferred)

Strumenti

MS Office

Descrizione del lavoro

Cox Enterprises, Inc. seeks a Supervisor, Transportation Breakdown to lead our Roadside team and optimize dispatch Timeliness, metrics, and customer handling. You’ll coach, train, and motivate breakdown specialists while ensuring adherence to procedures.

The role emphasizes scheduling flexibility, team development, and delivering high-quality transportation support across events in a fast-paced environment. Strong communication is essential.