Roadside Dispatch & Customer Support Specialist

Infinity; Cedar Rapids, Northern (IA, KY); Hybrid; USD 40,116,000 - 46,838,000; Full time

Benefits offered by this job

Competitive Pay (incl. same day pay)

Growth-focused culture

Winning team environment

Comprehensive benefits

Paid training and coaching

Job summary

Infinity is seeking a compassionate, quick-thinking Account Executive to join our inbound customer service team. As the first point of contact for consumers, haulers, and fleet businesses in emergencies, you’ll communicate clearly, stay calm under pressure, and guide customers through urgent situations.

You’ll document interactions, coordinate with providers, and deliver timely updates while thriving in a fast-paced environment.

Qualifications

• Type 25+ WPM with accuracy.
• Strong verbal and written communication, with empathy.
• Service-oriented mindset for urgent situations.
• Experience in fast-paced, high-volume environments (call centers, dispatch, hospitality).
• Comfort using CRM, mapping tools, and dispatch software.

Responsibilities

• Be a compassionate communicator – listen actively, show empathy, and guide customers through emergencies.
• Coordinate roadside help – dispatch service providers quickly and accurately.
• Problem-solve under pressure – think fast, remain calm, and deliver effective solutions.
• Provide exceptional service – resolve issues, answer inquiries, and ensure every customer feels supported.
• Stay detail-focused – document interactions accurately and communicate clearly with customers, providers, and clients.
• Adapt with ease – handle diverse call types, shifting priorities, and multiple technology platforms.

Skills

Typing 25+ WPM

Verbal & written communication

Customer service mindset

Fast-paced call center/dispatch

CRM and dispatch software

Education

High School Diploma or equivalent

Tools

CRM

Google Maps

Dispatch software

Job description

Infinity is seeking a compassionate, quick-thinking Account Executive to join our inbound customer service team. As the first point of contact for consumers, haulers, and fleet businesses in emergencies, you’ll communicate clearly, stay calm under pressure, and guide customers through urgent situations.

You’ll document interactions, coordinate with providers, and deliver timely updates while thriving in a fast-paced environment.