Account Executive

Infinity Inc.; Cedar Rapids (IA); On-site; USD 29,000 - 32,000; Full time

Job summary

Infinity Inc. seeks an Account Executive for our inbound customer service team in Cedar Rapids, IA. You’ll be the first point of contact for consumers and fleet partners in emergencies, delivering calm guidance and rapid dispatch to service providers.

This in-office, full-time role requires strong typing, exceptional communication, and comfort in a high-volume setting. Weekend shifts are required with $14/hour pay and early pay options.

Qualifications

• Type 25+ WPM with accuracy.
• Strong verbal and written communication with empathy.
• Service-oriented mindset for urgent situations.
• Experience in fast-paced, high-volume environments.

Responsibilities

• Be the compassionate first contact for emergencies and dispatch service providers quickly.
• Coordinate roadside help and provide real-time updates to customers.
• Document interactions accurately and communicate clearly with partners.
• Maintain calm and deliver effective solutions under pressure.
• Adapt to diverse call types and multiple technology platforms.

Skills

Verbal communication

Empathy

Active listening

Typing 25 WPM

Education

High School Diploma or equivalent

Tools

CRM

Job description

Job Summary

We’re looking for a compassionate, quick-thinking, and detail-oriented Account Executive (AE) to join our inbound customer service team. If you’re a strong communicator who can stay calm under pressure, thrive in a fast-paced environment, and love helping people in urgent situations, this is your opportunity to make a real impact—every single day. As an AE, you’ll be the first point of contact for consumers, haulers, and fleet businesses requiring emergency roadside assistance.

Compensation & Schedule

• In-office, full-time – 40 hours per week – call center environment
• Weekend availability required
• $14/hour, with early pay opportunities via Pay Active

What You’ll Do

• Be a compassionate communicator – listen actively, show empathy, and guide customers through emergencies.
• Coordinate roadside help – dispatch service providers quickly and accurately.
• Problem-solve under pressure – think fast, remain calm, and deliver effective solutions in real time.
• Provide exceptional service – resolve issues, answer inquiries, and ensure every customer feels supported.
• Stay detail-focused – document interactions accurately and communicate clearly with customers, providers, and clients.
• Adapt with ease – handle diverse call types, shifting priorities, and multiple technology platforms.

Requirements

What We’re Looking For:

• Type 25+ WPM with accuracy.
• Strong verbal and written communication, with the ability to show empathy and stay composed.
• Service-oriented mindset with a genuine passion for helping people in urgent situations.
• Experience working in fast-paced, high-volume environments (call centers, dispatch, hospitality, or similar).
• Comfort using CRM, mapping tools (Google Maps), and dispatch software.
• Ability to provide real-time updates to customers, providers, and clients throughout the dispatch process.

Education and Experience

• High School Diploma or equivalent preferred.
• 6+ months of customer service experience.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.

If you’re looking for a career where every call matters, every customer counts, and you can be the difference in someone’s toughest moment—join Infinity’s award-winning team today.