Inbound Customer Service & Dispatch Specialist

INFINITY; West Cedar Rapids (IA); In loco; USD 16.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Same day pay via PayActiv

Medical, dental, vision

Descrizione del lavoro

Infinity is seeking an Account Executive to join our inbound customer service team. You will be the first point of contact for consumers, haulers, and fleet partners in urgent roadside situations, providing calm, clear guidance and real-time updates.

Ideal candidates communicate well, are detail oriented, and thrive in a fast-paced environment while delivering exceptional service. The role offers competitive pay and comprehensive benefits for full-time team members.

Competenze

• Minimum high school education or equivalent.
• 6+ months of customer service experience.
• Onsite technical assessment required.

Mansioni

• Be a compassionate communicator and empathize with customers.
• Coordinate roadside assistance dispatches quickly.
• Think fast and provide effective, real-time solutions.
• Resolve inquiries and support customers throughout dispatch.
• Accurately document interactions and communicate clearly.
• Adapt to diverse call types and multiple technology platforms.

Conoscenze

Typing 25+ WPM

Empathy & communication

Calm under pressure

Customer service mindset

Formazione

High School Diploma or equivalent

Strumenti

CRM software

Google Maps

Dispatch software

Descrizione del lavoro

About this position

Description:

At Infinity, we take pride in our commitment to Energy, Excellence, and Execution by providing Life-Changing Experiences for our employees. Through our Perform Culture, we foster an environment where individuals are empowered to achieve their best, collaborate with purpose, and drive meaningful impact.

As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register, and Corridor Business Journal, including the Top Workplaces Award and Coolest Places to Work, we encourage you to join Infinity’s exceptional workforce and be part of our award-winning culture.

We offer a casual dress code, a fun break room, and engaging activities and events that strengthen team connections and give back to our local communities. At Infinity, we don’t just build careers—we create opportunities to grow, thrive, and perform at the highest level.

Job Summary:

We’re looking for a compassionate, quick-thinking, and detail-oriented Account Executive (AE) to join our inbound customer service team. If you’re a strong communicator who can stay calm under pressure, thrive in a fast-paced environment, and love helping people in urgent situations, this is your opportunity to make a real impact—every single day. As an AE, you’ll play a critical role as the first point of contact for consumers, haulers, and fleet businesses requiring emergency roadside assistance.

Why You’ll Love Working Here:

• Competitive Pay: Rewarding your performance and contribution as well as same day pay opportunities through PayActiv ($14/Hour)
• Growth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophy
• Winning Team Environment: Collaborative, high-energy culture with supportive leadership
• Comprehensive Benefits: Medical, dental, vision, and more for full-time employees
• Set Up for Success: Paid training, ongoing coaching, and continuous development

What You’ll Do:

• Be a compassionate communicator – listen actively, show empathy, and guide customers through emergencies.
• Coordinate roadside help – dispatch service providers quickly and accurately.
• Problem-solve under pressure – think fast, remain calm, and deliver effective solutions in real time.
• Provide exceptional service – resolve issues, answer inquiries, and ensure every customer feels supported.
• Stay detail-focused – document interactions accurately and communicate clearly with customers, providers, and clients.
• Adapt with ease – handle diverse call types, shifting priorities, and multiple technology platforms.

Requirements:

What We’re Looking for:

• Type 25+ WPM with accuracy.
• Strong verbal and written communication, with the ability to show empathy and stay composed.
• Service-oriented mindset with a genuine passion for helping people in urgent situations.
• Experience working in fast-paced, high-volume environments (call centers, dispatch, hospitality, or similar).
• Comfort using CRM, mapping tools (Google Maps), and dispatch software.
• Ability to provide real-time updates to customers, providers, and clients throughout the dispatch process.

Education and Experience:

• High School Diploma or equivalent preferred.
• 6+ months of customer service experience
• Onsite technical assessment is required

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.

Available Shifts:

• MTWRF 2:00p-7:30p
• MTWFU 2:00p-7:30p
• MTRFS 2:00p-7:30p
• MTWRU 2:00p-7:30p
• MTWRS 2:00p-7:30p
• MTWFU 2:00p-7:30p

**R - Thursday, **S - Saturday, **U - Sunday

Salary Information

$14 - $14Hourly Wage