Remote Dispatcher: Emergency Roadside Support

Genius Agency AI; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

Genius Agency AI is seeking an Agent Dispatcher responsible for coordinating emergency roadside services and towing operations. This role involves answering service calls, dispatching drivers, and ensuring excellent customer experiences in a fast-paced team environment.

The ideal candidate must have customer service experience and strong communication skills. Training is provided for those lacking towing or roadside assistance experience. This position is fully remote.

Qualifications

• Customer service experience is required; call center or dispatch environment preferred.
• Strong communication skills – both verbal and written.
• Comfortable using computers, dispatch software, and GPS tracking tools.

Responsibilities

• Answer incoming calls and service requests from customers and partners.
• Dispatch roadside technicians and tow truck drivers efficiently and accurately.
• Maintain clear, calm, and professional communication in high-pressure situations.

Skills

Customer service experience

Strong communication skills

Ability to stay organized

Problem-solving mindset

Job description

Genius Agency AI is seeking an Agent Dispatcher responsible for coordinating emergency roadside services and towing operations. This role involves answering service calls, dispatching drivers, and ensuring excellent customer experiences in a fast-paced team environment.

The ideal candidate must have customer service experience and strong communication skills. Training is provided for those lacking towing or roadside assistance experience. This position is fully remote.