Emergency Roadside Support Specialist

Infinity Inc.; Cedar Rapids (IA); On-site; USD 29,000 - 32,000; Full time

Job summary

Infinity Inc. seeks an Account Executive for our inbound customer service team in Cedar Rapids, IA. You’ll be the first point of contact for consumers and fleet partners in emergencies, delivering calm guidance and rapid dispatch to service providers.

This in-office, full-time role requires strong typing, exceptional communication, and comfort in a high-volume setting. Weekend shifts are required with $14/hour pay and early pay options.

Qualifications

• Type 25+ WPM with accuracy.
• Strong verbal and written communication with empathy.
• Service-oriented mindset for urgent situations.
• Experience in fast-paced, high-volume environments.

Responsibilities

• Be the compassionate first contact for emergencies and dispatch service providers quickly.
• Coordinate roadside help and provide real-time updates to customers.
• Document interactions accurately and communicate clearly with partners.
• Maintain calm and deliver effective solutions under pressure.
• Adapt to diverse call types and multiple technology platforms.

Skills

Verbal communication

Empathy

Active listening

Typing 25 WPM

Education

High School Diploma or equivalent

Tools

CRM

Job description

Infinity Inc. seeks an Account Executive for our inbound customer service team in Cedar Rapids, IA. You’ll be the first point of contact for consumers and fleet partners in emergencies, delivering calm guidance and rapid dispatch to service providers.

This in-office, full-time role requires strong typing, exceptional communication, and comfort in a high-volume setting. Weekend shifts are required with $14/hour pay and early pay options.