Inbound Customer Service & Dispatch Specialist

Infinity Rehab; Cedar Rapids (IA); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid Training

Competitive Pay

Job summary

Infinity Rehab is seeking a compassionate Account Executive to join our inbound customer service team. You will be the first point of contact for consumers, haulers, and fleet businesses requiring emergency roadside assistance, guiding them with empathy and clear communication.

Responsibilities include dispatch coordination, issue resolution, and real-time updates across multiple platforms. This role suits someone who thrives in fast-paced environments and values teamwork and excellent service.

Qualifications

• High school diploma or equivalent preferred.
• At least 6 months of customer service experience.
• Onsite technical assessment required.

Responsibilities

• Be a compassionate communicator and guide customers through emergencies.
• Coordinate roadside help by dispatching service providers quickly.
• Problem-solve under pressure and deliver effective solutions in real time.
• Provide exceptional service and resolve inquiries while keeping customers informed.
• Document interactions accurately and communicate clearly with customers, providers and clients.
• Adapt to diverse call types and multiple technology platforms.

Skills

Typing 25+ WPM

Strong communication

Empathy

Calm under pressure

Detail-oriented

Education

High School Diploma or equivalent

6+ months customer service experience

Tools

CRM

Google Maps

Dispatch software

Job description

At Infinity, we take pride in our commitment to Energy, Excellence, and Execution by providing Life-Changing Experiences for our employees. Through our Perform Culture, we foster an environment where individuals are empowered to achieve their best, collaborate with purpose, and drive meaningful impact. As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register, and Corridor Business Journal, including the Top Workplaces Award and Coolest Places to Work, we encourage you to join Infinity’s exceptional workforce and be part of our award-winning culture. We offer a casual dress code, a fun break room, and engaging activities and events that strengthen team connections and give back to our local communities. At Infinity, we don’t just build careers—we create opportunities to grow, thrive, and perform at the highest level.

We’re looking for a compassionate, quick-thinking, and detail-oriented Account Executive (AE) to join our inbound customer service team. If you’re a strong communicator who can stay calm under pressure, thrive in a fast-paced environment, and love helping people in urgent situations, this is your opportunity to make a real impact—every single day. As an AE, you’ll play a critical role as the first point of contact for consumers, haulers, and fleet businesses requiring emergency roadside assistance.

Why You’ll Love Working Here

• Competitive Pay: Rewarding your performance and contribution as well as same day pay opportunities through PayActiv ($14/Hour)
• Growth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophy
• Winning Team Environment: Collaborative, high-energy culture with supportive leadership
• Comprehensive Benefits: Medical, dental, vision, and more for full-time employees
• Set Up for Success: Paid training, ongoing coaching, and continuous development

What You’ll Do

• Be a compassionate communicator – listen actively, show empathy, and guide customers through emergencies.
• Coordinate roadside help – dispatch service providers quickly and accurately.
• Problem-solve under pressure – think fast, remain calm, and deliver effective solutions in real time.
• Provide exceptional service – resolve issues, answer inquiries, and ensure every customer feels supported.
• Stay detail-focused – document interactions accurately and communicate clearly with customers, providers, and clients.
• Adapt with ease – handle diverse call types, shifting priorities, and multiple technology platforms.

Requirements

• Type 25+ WPM with accuracy.
• Strong verbal and written communication, with the ability to show empathy and stay composed.
• Service-oriented mindset with a genuine passion for helping people in urgent situations.
• Experience working in fast-paced, high-volume environments (call centers, dispatch, hospitality, or similar).
• Comfort using CRM, mapping tools (Google Maps), and dispatch software.
• Ability to provide real-time updates to customers, providers, and clients throughout the dispatch process.

Education And Experience

• High School Diploma or equivalent preferred.
• 6+ months of customer service experience
• Onsite technical assessment is required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.

Available Shifts

• MTWRF 2:00p-7:30p
• MTWFU 2:00p-7:30p
• MTRFS 2:00p-7:30p
• MTWRU 2:00p-7:30p
• MTWRS 2:00p-7:30p
• MTWFU 2:00p-7:30p
• R - Thursday, **S - Saturday, **U - Sunday

Compensation details: 14-14 Hourly Wage