Dispatch Concierge & Customer Care Specialist

My Georgia Plumber, Inc.; Canton (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid training

Holidays and paid time off

Development and growth opportunities

Team-focused culture

Job summary

My Georgia Plumber, Inc. is seeking a Customer Service and Dispatch Coordinator to be the first voice customers hear and to keep our field team running smoothly. You’ll juggle phones, scheduling, and coordination with technicians in a fast-paced environment.

The role emphasizes high-volume call handling, multitasking, and precise documentation using ServiceTitan. A great sense of humor helps as you support a growing team and handle day-to-day chaos with professionalism.

Qualifications

• Prior experience handling 100+ calls on high-volume days.
• Strong multitasking skills.
• Excellent phone etiquette and written communication.
• Intermediate Microsoft Word and Excel skills.
• ServiceTitan software experience.
• Dependable, punctual, and professional.

Responsibilities

• Answer high volumes of inbound calls from customers who need help, stat
• Provide calm, helpful, and friendly service—even when things get a little messy
• Schedule appointments and coordinate with field technicians
• Prioritize tasks and manage last-minute changes like a pro
• Use software tools (ServiceTitan experience = big plus) to document and dispatch jobs
• Keep communication flowing between our office and technicians
• Stay organized, even on the busiest days

Skills

High-volume call handling

Multitasking

Phone etiquette

Written communication

MS Word

MS Excel

Dependable

Tools

ServiceTitan

Job description

My Georgia Plumber, Inc. is seeking a Customer Service and Dispatch Coordinator to be the first voice customers hear and to keep our field team running smoothly. You’ll juggle phones, scheduling, and coordination with technicians in a fast-paced environment.

The role emphasizes high-volume call handling, multitasking, and precise documentation using ServiceTitan. A great sense of humor helps as you support a growing team and handle day-to-day chaos with professionalism.