Roadside Breakdown Operations Lead

Delgado Logistics LLC; Rockwall (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Delgado Logistics LLC is seeking a hands-on Transportation Road Breakdown Manager to own our roadside breakdown function from start to finish. You will triage driver issues, diagnose faults remotely, dispatch mobile repair teams, and ensure repairs are tracked through to completion.

This high-ownership role requires initiative, problem-solving under pressure, and the ability to build scalable SOPs and vendor processes while aligning with on-time delivery goals for our fleet in Texas and across

Qualifications

• Hands-on, resourceful transportation professional with end-to-end breakdown management experience.
• Ability to design SOPs and implement processes for a scalable breakdown system.
• Strong vendor management and cost-control skills.

Responsibilities

• Own end-to-end breakdowns: triage driver calls, diagnose faults remotely, dispatch mobile mechanics or tow providers, and track repairs to completion.
• Create SOPs, escalation workflows, and vendor guidelines to build a scalable breakdown system.
• Establish and manage a nationwide network of repair vendors, verify warranties, and audit invoices to prevent overbilling.
• Work with drivers, Dispatch, and Customer Service to provide ETA of repairs, coordinate repowers or load transfers, and protect on-time delivery.
• Build breakdown logs, track cost-per-mile and downtime, and report issues to leadership to improve maintenance.
• Ensure roadside repairs meet DOT safety requirements and maintain records in the fleet management system.

Skills

End-to-end ownership

Vendor management

Cost control

DOT compliance knowledge

Strong communication

Tools

Fleet management software

Job description

Delgado Logistics LLC is seeking a hands-on Transportation Road Breakdown Manager to own our roadside breakdown function from start to finish. You will triage driver issues, diagnose faults remotely, dispatch mobile repair teams, and ensure repairs are tracked through to completion.

This high-ownership role requires initiative, problem-solving under pressure, and the ability to build scalable SOPs and vendor processes while aligning with on-time delivery goals for our fleet in Texas and across