ROAD BREAKDOWN MANAGER

Delgado Logistics LLC; Rockwall (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Delgado Logistics LLC is seeking a hands-on Transportation Road Breakdown Manager to own our roadside breakdown function from start to finish. You will triage driver issues, diagnose faults remotely, dispatch mobile repair teams, and ensure repairs are tracked through to completion.

This high-ownership role requires initiative, problem-solving under pressure, and the ability to build scalable SOPs and vendor processes while aligning with on-time delivery goals for our fleet in Texas and across

Qualifications

• Hands-on, resourceful transportation professional with end-to-end breakdown management experience.
• Ability to design SOPs and implement processes for a scalable breakdown system.
• Strong vendor management and cost-control skills.

Responsibilities

• Own end-to-end breakdowns: triage driver calls, diagnose faults remotely, dispatch mobile mechanics or tow providers, and track repairs to completion.
• Create SOPs, escalation workflows, and vendor guidelines to build a scalable breakdown system.
• Establish and manage a nationwide network of repair vendors, verify warranties, and audit invoices to prevent overbilling.
• Work with drivers, Dispatch, and Customer Service to provide ETA of repairs, coordinate repowers or load transfers, and protect on-time delivery.
• Build breakdown logs, track cost-per-mile and downtime, and report issues to leadership to improve maintenance.
• Ensure roadside repairs meet DOT safety requirements and maintain records in the fleet management system.

Skills

End-to-end ownership

Vendor management

Cost control

DOT compliance knowledge

Strong communication

Tools

Fleet management software

Job description

We are seeking a hands‑on, resourceful Transportation Road Breakdown Manager to build, own, and run our entire roadside breakdown department from the ground up. As the sole owner of this function, you will be on the front lines managing every step of the emergency breakdown process—from initial driver triage and vendor dispatch to invoice auditing and process creation. This is a high‑ownership role ideal for a self‑starter who thrives in fast‑paced environments, enjoys solving mechanical problems under pressure, and wants the autonomy to establish best practices and scale a department as the company grows.

Key Responsibilities

• End-to-End Breakdown Ownership: Serve as the sole point of contact for all over‑the‑road mechanical failures, triaging driver calls, diagnosing fault codes remotely, dispatching mobile mechanics or tow providers, and tracking repairs through completion.
• Department & Process Creation: Design and implement Standard Operating Procedures (SOPs), breakdown escalation workflows, and vendor vetting guidelines from scratch to create a repeatable, scalable breakdown system.
• Vendor Sourcing & Cost Control: Establish and manage a reliable nationwide/regional network of mobile repair vendors, tire providers, dealerships, and towing companies. Negotiate competitive labor rates, verify warranty eligibility, and audit every repair invoice to eliminate overbilling.
• Real‑Time Communication & Load Protection: Work directly with drivers, Dispatch, and Customer Service to provide accurate estimated times of repair (ETRs), coordinate repowers or load transfers when delays occur, and protect on‑time delivery commitments.
• Data Tracking & Preventative Maintenance: Build and maintain breakdown logs, track cost-per-mile and downtime metrics, and report recurring equipment issues to leadership to improve preventative maintenance schedules.
• Compliance & Documentation: Ensure all roadside repairs meet DOT safety requirements and maintain organized purchase orders, work orders, and maintenance records within the fleet management system.