Roadside Assistance Technician & Tow Operator

AAA-The Auto Club Group; Tampa (FL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Sign-on bonus

Quarterly perfect attendance bonus

Fully paid training

AAA membership and travel discounts

Comprehensive benefits

Job summary

AAA The Auto Club Group seeks a Service Vehicle Operator in Tampa for on-site roadside assistance. Respond to service calls, assist stranded motorists with jump-starts, tire changes, and lockouts, and tow vehicles when needed, while upholding safety and customer care standards.

You will work a flexible schedule including evenings, weekends and holidays to meet member demand, navigate with GPS/tablets, and maintain professionalism on the road.

Qualifications

• High school diploma or GED.
• Valid state driver’s license with minimal driving infractions/incidents.
• Pass pre-employment screenings including drug screen and background checks.
• Strong customer service skills with professional communication.
• Ability to work independently in the field.
• Comfortable using GPS, tablets and electronic apps.
• Ability to lift and move items weighing up to 75 pounds.
• Read and interpret roadside service procedures and member benefits.
• Must complete AAA training programs.
• Commitment to safety and teamwork.

Responsibilities

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles following established procedures and towing guidelines.
• Verify AAA membership and deliver outstanding customer service during every interaction.
• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.
• Accurately document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and an acceptable driving record.
• Achieve goals related to member satisfaction, safety, productivity, and battery services.
• Support community and special AAA events as needed.

Skills

Customer service

Independent work

Driving

GPS usage

Physical ability

Education

High school diploma or GED

Tools

Tablets

Job description

AAA The Auto Club Group seeks a Service Vehicle Operator in Tampa for on-site roadside assistance. Respond to service calls, assist stranded motorists with jump-starts, tire changes, and lockouts, and tow vehicles when needed, while upholding safety and customer care standards.

You will work a flexible schedule including evenings, weekends and holidays to meet member demand, navigate with GPS/tablets, and maintain professionalism on the road.