Roadside Rescue Technician & Tow Driver

AAA-The Auto Club Group; Naples (FL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Sign-On Bonus

Quarterly Perfect Attendance Bonus

Fully paid training

Job summary

AAA-The Auto Club Group in Naples, FL is seeking a Service Vehicle Operator to respond to roadside calls, assist stranded motorists with jump-starts, tire changes, and lockouts, and safely tow vehicles when needed.

This field-based role blends hands-on problem solving, customer care, and safe driving, requiring independence on the road, strong safety focus, and commitment to helping members.

Qualifications

• High school diploma or GED required.
• Valid state driver’s license with clean record.
• Must pass drug screening, MV/DB check, background check, and DOT physical.
• Strong customer service and professional communication.
• Ability to work independently and make field decisions.
• Comfort with GPS, tablets, and electronic apps.
• Lift up to 75 pounds.
• Read and follow roadside service procedures.
• Solid math and recordkeeping.
• Complete AAA training programs.
• Safety and teamwork focus.
• Illinois CDL-C Non license if employed in Illinois.

Responsibilities

• Respond to roadside assistance requests using a tow truck or service vehicle.
• Provide emergency roadside services like tire changes, fuel delivery, battery testing/installation, jump starts, lockouts, minor repairs.
• Tow disabled vehicles per procedures and guidelines.
• Verify AAA membership and deliver excellent customer service.
• Complete pre/post-trip DOT inspections and report maintenance issues.
• Maintain a clean, professional service vehicle.
• Use tablets to manage calls and update requests.
• Document daily activities, service calls, and receipts.
• Maintain DOT certification and driving record.
• Achieve goals for member satisfaction and safety.
• Support events as needed.

Skills

Customer service

Independent worker

Good communication

GPS/tablet usage

Safe driving

Education

High school diploma or GED

Tools

GPS devices

Tablets

Job description

AAA-The Auto Club Group in Naples, FL is seeking a Service Vehicle Operator to respond to roadside calls, assist stranded motorists with jump-starts, tire changes, and lockouts, and safely tow vehicles when needed.

This field-based role blends hands-on problem solving, customer care, and safe driving, requiring independence on the road, strong safety focus, and commitment to helping members.