Roadside Assistance Pro — Part-Time

Fox Rent A Car Inc.; Tulsa (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k

Employee Discounts

Referral bonus

Company-paid Life Insurance

Company-paid AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car Inc. in Tulsa, Oklahoma is seeking Roadside Assistance Agents to stay calm, solve problems quickly, and keep customers moving.

You will handle inbound calls, guide customers through vehicle issues, and deliver a courteous, professional brand experience, even under pressure. Flexible schedules including weekends and holidays are required. This role offers opportunities to develop problem-solving and communication skills in a fast-paced, customer-centric environment.

Qualifications

• Inbound call center experience is a solid plus.
• Strong typing and data entry skills.
• Proficiency with Google Suite (Docs/Sheets) and MS Office.
• Excellent verbal and written communication.
• Willing to work varied schedules including weekends/holidays.
• Detail-oriented with strong organization.

Responsibilities

• Provide top-notch customer service to callers with vehicle issues.
• Determine a preliminary action plan based on customer information.
• Troubleshoot and guide customers to resolve problems quickly.
• Explain vehicle features clearly to customers and team members.
• Maintain courteous, professional communication and achieve one-call resolutions.
• Support business needs as assigned.

Skills

Customer service

Verbal communication

Written communication

Typing speed

Data entry

Google Suite

Microsoft Word

Microsoft Excel

Multitasking

Problem solving

Tools

Google Suite

Microsoft Word

Microsoft Excel

Job description

Fox Rent A Car Inc. in Tulsa, Oklahoma is seeking Roadside Assistance Agents to stay calm, solve problems quickly, and keep customers moving.

You will handle inbound calls, guide customers through vehicle issues, and deliver a courteous, professional brand experience, even under pressure. Flexible schedules including weekends and holidays are required. This role offers opportunities to develop problem-solving and communication skills in a fast-paced, customer-centric environment.