Part-Time Roadside Support Pro

Europcar Group; Tulsa (OK); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k

Employee discounts

Referral bonus

Company-paid Life Insurance

Company-paid AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car is seeking a Part-time Roadside Agent in Tulsa. You will handle inbound calls, provide calm, expert help to get customers back on the road, and determine quick action plans while maintaining high service standards.

Strong communication, data entry, and familiarity with Google Suite are preferred. Weekend and holiday availability is required to cover multiple shifts in a fast-paced environment.

Qualifications

• Experience in an inbound call center and automotive-related business is a solid plus.
• Intermediate typing and data entry skills.
• Proficiency in Google Suite, including Word and Excel.
• Must be available to work multiple schedules that include weekends and holidays.

Responsibilities

• Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles.
• Determine a preliminary course of action based on the information presented by the customer.
• Think creatively and independently while facilitating problem resolution.
• Display courtesy, clarity, and professionalism to resolve issues and achieve one-call resolution.
• Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely.
• Explain vehicle features to customers and co-workers with a wide range of knowledge.
• Perform other duties as assigned to support business needs.

Skills

Customer service

Call handling

Problem-solving

Communication

Typing speed

Google Suite

Data entry

Tools

Google Suite

Microsoft Excel

Job description

Fox Rent A Car is seeking a Part-time Roadside Agent in Tulsa. You will handle inbound calls, provide calm, expert help to get customers back on the road, and determine quick action plans while maintaining high service standards.

Strong communication, data entry, and familiarity with Google Suite are preferred. Weekend and holiday availability is required to cover multiple shifts in a fast-paced environment.