Part-Time Roadside Support Agent - Calm, Fast Vehicle Help

Europcar Group; Tulsa (OK); On-site; USD 19,000 - 25,000; Part time

Job summary

Fox Rent A Car in Tulsa is seeking a Roadside Assistant to handle inbound calls, guide customers through vehicle issues, and resolve problems with a calm, professional demeanor. The role emphasizes problem-solving, clear communication, and a customer-first approach to get drivers back on the road efficiently.

The position is part-time with availability for weekends and holidays, requiring basic data entry, Google Suite proficiency, and the ability to work in a fast-paced environment.

Qualifications

• Experience in an inbound call center is a solid plus.
• Intermediate typing and data entry skills.
• Proficiency in Google Suite, including Word and Excel.
• Must be available to work multiple schedules that include weekends and holidays.

Responsibilities

• Provide top-notch customer service to callers experiencing vehicle difficulties.
• Determine a preliminary course of action based on customer information.
• Troubleshoot and guide customers to get back on the road quickly and safely.
• Explain vehicle features to customers and coworkers clearly and accurately.
• Convey information about the company via phone, email, or other channels.

Skills

Inbound call center experience

Automotive knowledge

Typing and data entry

Google Suite (Word/Excel)

Communication skills

Problem-solving

Organization and multitasking

Tools

Order processing systems

Job description

Fox Rent A Car in Tulsa is seeking a Roadside Assistant to handle inbound calls, guide customers through vehicle issues, and resolve problems with a calm, professional demeanor. The role emphasizes problem-solving, clear communication, and a customer-first approach to get drivers back on the road efficiently.

The position is part-time with availability for weekends and holidays, requiring basic data entry, Google Suite proficiency, and the ability to work in a fast-paced environment.