Roadside Assistance Specialist - Calm, Fast Help

Europcar-Mobility-Group; Tulsa (OK); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401k

Employee discounts

Referral bonus

Company-paid life insurance

Company-paid AD&D insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car is seeking a Roadside Assistance Agent in Tulsa, Oklahoma. You will handle inbound calls, diagnose issues, and provide calm, expert help to get customers back on the road.

Ideal candidates have call center experience, strong communication skills, and the ability to multitask in a fast-paced environment with flexible schedules. This role includes benefits such as medical, vision, dental and 401k.

Qualifications

• Experience in an inbound call center and automotive-related business is a solid plus.
• Intermediate typing and data entry skills.
• Proficiency in Google Suite, including Word and Excel.
• Must be available to work multiple schedules that include weekends and holidays.
• Excellent verbal and written communication skills.
• Comfort using computerized order processing systems.
• Detail-oriented with effective organization and follow-through skills.
• Self-motivated with excellent organizational skills and attention to detail.

Responsibilities

• Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles.
• Determine a preliminary course of action based on the information presented by the customer.
• Think creatively and independently while facilitating problem resolution.
• Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a one-call resolution.
• Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely.
• Convey accurate information about the company, whether in person, by phone, email, fax, or other communication devices.
• Explain vehicle features to customers and co-workers with a wide range of knowledge.
• Perform other duties as assigned to support business needs and objectives.

Skills

Inbound call center

Automotive knowledge

Typing & data entry

Communication skills

Multitasking

Organization skills

Tools

Google Suite

Order processing systems

Job description

Fox Rent A Car is seeking a Roadside Assistance Agent in Tulsa, Oklahoma. You will handle inbound calls, diagnose issues, and provide calm, expert help to get customers back on the road.

Ideal candidates have call center experience, strong communication skills, and the ability to multitask in a fast-paced environment with flexible schedules. This role includes benefits such as medical, vision, dental and 401k.