RoadAssist Call Center Supervisor

Murphy-Hoffman Company; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Prescription보험

Disability and Life Insurance

Paid Time Off program

401k and Profit Sharing with Employer

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company, LLC, a leading North American Kenworth truck dealership group, seeks a RoadAssist Supervisor to oversee the call center team. You will supervise daily operations, ensure high service standards, and drive process improvements.

Ideal candidates have 2+ years in fleet or truck operations, strong communication, and solid IT and phone system skills. This role offers growth within a large, multi-state dealership network.

Qualifications

• Two or more years' experience in a fleet operation or truck repair environment.
• Excellent verbal and written communication skills.
• Excellent computer and phone system skills.
• Ability to handle multiple tasks simultaneously.
• Excellent problem-solving ability.

Responsibilities

• Supervise day-to-day call center operations and staff.
• Schedule call center employees to ensure adequate coverage for customer needs.
• Assist call center staff with call handling during peak periods.
• Provide initial and ongoing training to maintain high service levels.
• Conduct reporting/analysis of call center cases and drive efficiency improvements.
• Review outside service providers and expand network with approved vendors for quality, cost-effective service.
• Perform other duties as assigned by management.

Skills

Verbal communication

Written communication

Computer skills

Phone system skills

Multitasking

Problem solving

Job description

Murphy-Hoffman Company, LLC, a leading North American Kenworth truck dealership group, seeks a RoadAssist Supervisor to oversee the call center team. You will supervise daily operations, ensure high service standards, and drive process improvements.

Ideal candidates have 2+ years in fleet or truck operations, strong communication, and solid IT and phone system skills. This role offers growth within a large, multi-state dealership network.