RoadAssist Supervisor

Murphy-Hoffman Company; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Prescription보험

Disability and Life Insurance

Paid Time Off program

401k and Profit Sharing with Employer

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company, LLC, a leading North American Kenworth truck dealership group, seeks a RoadAssist Supervisor to oversee the call center team. You will supervise daily operations, ensure high service standards, and drive process improvements.

Ideal candidates have 2+ years in fleet or truck operations, strong communication, and solid IT and phone system skills. This role offers growth within a large, multi-state dealership network.

Qualifications

• Two or more years' experience in a fleet operation or truck repair environment.
• Excellent verbal and written communication skills.
• Excellent computer and phone system skills.
• Ability to handle multiple tasks simultaneously.
• Excellent problem-solving ability.

Responsibilities

• Supervise day-to-day call center operations and staff.
• Schedule call center employees to ensure adequate coverage for customer needs.
• Assist call center staff with call handling during peak periods.
• Provide initial and ongoing training to maintain high service levels.
• Conduct reporting/analysis of call center cases and drive efficiency improvements.
• Review outside service providers and expand network with approved vendors for quality, cost-effective service.
• Perform other duties as assigned by management.

Skills

Verbal communication

Written communication

Computer skills

Phone system skills

Multitasking

Problem solving

Job description

Job Details

Job Title: RoadAssist Supervisor

Business Function: Corporate

Branch Name: MHC RoadAssist Center

Date: 10-23-2026

Address: 1524 North Corrington Avenue

City: Kansas City

State: MO

Job Overview & Essential Functions

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Call Center Supervisor. The Call Center Supervisor provides day to day supervision of the call center employees. Ensures standards of customer service are achieved through compliance with established policies and procedures and the consistent use of the systems available.

• Schedules call center employees for shifts that provide adequate support of customer needs.
• Assists call center employees with call handling duties during peak call periods.
• Provides initial and ongoing training to call center employees to ensure consistent levels of customer service are maintained.
• Conducts reporting and analysis of call center cases and provides recommendations and implementation of improvements in efficiency, customer service and expense reduction.
• Reviews the company's outside service providers and a continuously looks to expand the network with approved vendors, providing quality services at competitive prices within established traffic lanes.
• Other duties as assigned by management.

Qualifications

• Two or more years' experience in a fleet operation or truck repair environment.
• Excellent verbal and written communication skills.
• Excellent computer and phone system skills.
• The ability to handle multiple tasks simultaneously.
• Excellent problem-solving ability.

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential - a place where you can grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled