24/7 Truck Dispatch Coordinator — Customer Support

Murphy-Hoffman Company; Kansas City (MO); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Prescription Insu

Disability and Life Insurance

Paid Time Off program

401k and Profit Sharing with Employer

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company, LLC, North America's largest Kenworth truck dealership group, is seeking a Dispatch Coordinator for the MHC RoadAssist Center in Kansas City, MO. This role handles inbound emergency and service calls from customers and drivers and schedules repairs in a 24/7 environment.

You will answer breakdown calls, coordinate substitute trucks when needed, document events in our systems, and communicate repair status to customers and branch teams via email, text, and phone.

Qualifications

• One year of dispatching and/or truck, automotive, or heavy equipment repair industry experience strongly preferred.
• CRM systems experience preferred.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Excellent critical thinking, problem solving, and decision-making abilities.
• Ability to work a flexible schedule to meet business needs including nights and weekends.

Responsibilities

• Answers inbound breakdown and non-domicile truck repair calls and schedules repairs. Arranges for substitute trucks as required.
• Ensures trucks are returned to service as quickly as possible and verifies repairs are adequate and cost appropriate.
• Manages and documents each event in the computer systems provided.
• Communicates repair status to the customer and branch management teams via multiple channels including email, text, and phone.
• Performs other duties as assigned by supervisor.

Skills

Verbal and written communication

Multitasking

Critical thinking

Problem solving

Decision making

Customer service mindset

Tools

CRM systems

Job description

Murphy-Hoffman Company, LLC, North America's largest Kenworth truck dealership group, is seeking a Dispatch Coordinator for the MHC RoadAssist Center in Kansas City, MO. This role handles inbound emergency and service calls from customers and drivers and schedules repairs in a 24/7 environment.

You will answer breakdown calls, coordinate substitute trucks when needed, document events in our systems, and communicate repair status to customers and branch teams via email, text, and phone.