Fleet Call Center Supervisor – Growth & Training Lead

MHC; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Prescription Insurance

Disability Insurance

Life Insurance

Paid Time Off

401k with match

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. The Call Center Supervisor will oversee daily call center operations, ensuring high customer service standards and adherence to policies.

Responsibilities include scheduling, training, reporting, and collaboration with vendors to optimize efficiency and cost. The role requires leadership in a fast-paced environment, with a focus on process improvements and effective teamwork across shifts.

Qualifications

• Two or more years’ experience in a fleet operation or truck repair environment.
• Excellent verbal and written communication skills.
• Excellent computer and phone system skills.
• Ability to handle multiple tasks simultaneously.
• Excellent problem-solving ability.

Responsibilities

• Schedule call center employees for shifts to ensure adequate coverage.
• Assist call center staff with call handling during peak periods.
• Provide initial and ongoing training to maintain service levels.
• Conduct reporting and analysis of call center activity and suggest improvements.
• Review outside service providers and expand the vendor network as needed.

Skills

Fleet operations

Call center supervision

Customer service

Tools

Phone system

Computer skills

Job description

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. The Call Center Supervisor will oversee daily call center operations, ensuring high customer service standards and adherence to policies.

Responsibilities include scheduling, training, reporting, and collaboration with vendors to optimize efficiency and cost. The role requires leadership in a fast-paced environment, with a focus on process improvements and effective teamwork across shifts.