RoadAssist Supervisor

MHC; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Prescription Insurance

Disability Insurance

Life Insurance

Paid Time Off

401k with match

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. The Call Center Supervisor will oversee daily call center operations, ensuring high customer service standards and adherence to policies.

Responsibilities include scheduling, training, reporting, and collaboration with vendors to optimize efficiency and cost. The role requires leadership in a fast-paced environment, with a focus on process improvements and effective teamwork across shifts.

Qualifications

• Two or more years’ experience in a fleet operation or truck repair environment.
• Excellent verbal and written communication skills.
• Excellent computer and phone system skills.
• Ability to handle multiple tasks simultaneously.
• Excellent problem-solving ability.

Responsibilities

• Schedule call center employees for shifts to ensure adequate coverage.
• Assist call center staff with call handling during peak periods.
• Provide initial and ongoing training to maintain service levels.
• Conduct reporting and analysis of call center activity and suggest improvements.
• Review outside service providers and expand the vendor network as needed.

Skills

Fleet operations

Call center supervision

Customer service

Tools

Phone system

Computer skills

Job description

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Call Center Supervisor. The Call Center Supervisor provides day to day supervision of the call center employees. Ensures standards of customer service are achieved through compliance with established policies and procedures and the consistent use of the systems available.

• Schedules call center employees for shifts that provide adequate support of customer needs.
• Assists call center employees with call handling duties during peak call periods.
• Provides initial and ongoing training to call center employees to ensure consistent levels of customer service are maintained.
• Conducts reporting and analysis of call center cases and provides recommendations and implementation of improvements in efficiency, customer service and expense reduction.
• Reviews the company’s outside service providers and a continuously looks to expand the network with approved vendors, providing quality services at competitive prices within established traffic lanes.
• Other duties as assigned by management.

Qualifications

• Two or more years’ experience in a fleet operation or truck repair environment.
• Excellent verbal and written communication skills.
• Excellent computer and phone system skills.
• The ability to handle multiple tasks simultaneously.
• Excellent problem-solving ability.
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled