RN Clinical Triage Specialist - Access Center (Remote)

St. Luke's University Health Network; Oregon; Hybrid; USD 70,000 - 90,000; Full time

Job summary

St. Luke's University Health Network is seeking a Clinical Triage Specialist (RN) for the Access Center.

You will use nursing judgment to triage calls, provide clinical guidance and coordinate patient care with practice teams. Qualifications include a nursing degree and active RN license (PA/NJ or compact state), with at least 2 years of recent clinical experience in physician offices, home health, critical care or ER; strong communication, compliance focus, problem-solving and time management

Qualifications

• Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room.
• Strong communication skills
• Focused on compliance
• Demonstrates continuous growth
• Quality-driven
• Service-oriented
• Excels at time management
• Strong problem-solving skills

Responsibilities

• Answers telephones, triages calls and coordinates services per clinical protocols.
• Verifies demographics and updates electronic health record.
• Escalates clinical issues and provides guidance to POD team.
• Manages escalated messages and prioritizes patient needs.
• Documents symptoms, assessment, advice and patient response.
• Collaborates with practice teams to schedule appointments or referrals.
• Adheres to productivity, schedule adherence and quality standards.
• Works from home as allowed by policy.

Skills

Strong communication skills

Compliance-focused

Quality-driven

Service-oriented

Time management

Problem-solving

Education

RN license (PA/NJ or compact state)

Graduate of accredited nursing program

Job description

St. Luke's University Health Network is seeking a Clinical Triage Specialist (RN) for the Access Center.

You will use nursing judgment to triage calls, provide clinical guidance and coordinate patient care with practice teams. Qualifications include a nursing degree and active RN license (PA/NJ or compact state), with at least 2 years of recent clinical experience in physician offices, home health, critical care or ER; strong communication, compliance focus, problem-solving and time management