Remote RN Clinical Triage Specialist

St. Luke's University Health Network; Pennsylvania; Hybrid; USD 60,000 - 90,000; Full time

Job summary

St. Luke's University Health Network seeks a Clinical Triage Specialist (RN) in the Access Center to apply nursing judgment when triaging patient calls, document symptoms, and coordinate care per approved protocols.

You will support CTS-MA team members and ensure a positive patient experience. Requirements include graduation from an accredited nursing program, active RN licensure in PA/NJ or compact state, and a minimum of two years' clinical experience in physician offices, home health,

Qualifications

• Minimum 2 years recent clinical experience in physician office, home health, critical care and/or emergency room is required.
• Strong communication skills
• Focused on compliance
• Demonstrates continuous growth
• Quality-driven
• Service-oriented
• Excels at time management
• Strong problem-solving skills

Responsibilities

• Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed.
• Verifies patient demographic information and accurately enters the updated information into electronic health record.
• Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures.
• Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients.
• Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.
• Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center.
• Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel.
• Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response.
• Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments.
• Other duties as assigned.

Skills

Communication skills

Time management

Problem-solving

Service-oriented

Quality-driven

Compliance awareness

Education

RN licensure in PA/NJ or compact state

Graduate of accredited nursing program

Job description

St. Luke's University Health Network seeks a Clinical Triage Specialist (RN) in the Access Center to apply nursing judgment when triaging patient calls, document symptoms, and coordinate care per approved protocols.

You will support CTS-MA team members and ensure a positive patient experience. Requirements include graduation from an accredited nursing program, active RN licensure in PA/NJ or compact state, and a minimum of two years' clinical experience in physician offices, home health,