RMA & Returns Specialist

AIC Inc.; California; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental

401K

Paid Leave

Annual Bonus

Job summary

AIC Inc. is seeking a self-motivated RMA Specialist to handle customer returns and after-sale service. The role involves managing RMAs, warranty verification, and coordinating with repair and accounting teams.

You will respond to customer inquiries daily, verify warranties, issue RMAs, quote repair charges, process credits, and ensure accurate ERP and warehouse updates. Enterprise support experience is preferred.

Qualifications

• 2-3 years of experience handling RMA processes for computer or electronic products supporting enterprise customers.
• Experience verifying warranty, issuing RMAs, and updating ERP/RMA control files.
• Strong communication with customers and internal teams to manage returns and credits.

Responsibilities

• Daily email responses to customers and HQ.
• Verify warranty and issue RMA numbers, update RMA data in ERP.
• Provide repair charge quotes and invoice repair charges.
• Process credits after repair checks and return items to warehouse.
• Close RMA by generating return SO in ERP and updating records.
• Request RMAs with vendors and update RTV control files.
• Pack and ship return parts and generate RET shipping documents.
• Distribute repaired parts to technicians after vendors' RMA return.
• Follow up with vendors on outstanding RTV cases.
• Check quotes with vendors and create purchase requests in ERP.
• Transfer parts for repair technicians and maintain RMA tracking records.
• Check repair parts usage and orders with vendors.

Skills

RMA processing

ERP system

Customer service

Attention to detail

Tools

ERP

Excel

Job description

AIC Inc. is seeking a self-motivated RMA Specialist to handle customer returns and after-sale service. The role involves managing RMAs, warranty verification, and coordinating with repair and accounting teams.

You will respond to customer inquiries daily, verify warranties, issue RMAs, quote repair charges, process credits, and ensure accurate ERP and warehouse updates. Enterprise support experience is preferred.