RMA & Returns Operations Specialist

Sms Infocomm Corporation; Santa Clara (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

SMS InfoComm Corporation is seeking an RMA Customer Service Representative to manage customer interactions related to product returns and coordinate planning for the RMA lab. You will be the primary contact for customers and internal teams, ensuring timely processing and accurate information throughout the returns cycle.

The role requires a Bachelor's degree or related experience, and proficiency with SAP or ERP systems plus Microsoft Office (Excel).

Qualifications

• Bachelor’s degree or experiences in a related field.
• Proficiency in SAP or order ERP systems.
• Proficiency in Microsoft Office Suite, intermediate to high Excel experience.
• Experience in CSR, order management, account/business support, reverse logistics or a similar role is a plus.

Responsibilities

• Manage RMA requests from customers and ensure timely processing.
• Serve as the main point of contact for RMA status with customers and internal teams.
• Coordinate the return of components for manufacturer failure analysis.
• Maintain comprehensive records of RMA transactions and lab activities.
• Oversee FA components replenishment to ensure availability for analysis.
• Generate and analyze reports on RMA activities to identify trends.
• Participate in continuous improvement initiatives to enhance service levels.

Skills

Organizational skills

Multitasking

Detail oriented

Communication skills

Interpersonal skills

Hands-on

Teamwork

Goal oriented

Education

Bachelor’s degree or related field experience

Tools

SAP/ERP systems

Microsoft Office Suite / Excel

Job description

SMS InfoComm Corporation is seeking an RMA Customer Service Representative to manage customer interactions related to product returns and coordinate planning for the RMA lab. You will be the primary contact for customers and internal teams, ensuring timely processing and accurate information throughout the returns cycle.

The role requires a Bachelor's degree or related experience, and proficiency with SAP or ERP systems plus Microsoft Office (Excel).