RMA & Returns Specialist

Burlington Medical LLC; Newport News (VA); On-site; USD 42,000 - 58,000; Full time

Job summary

Burlington Medical LLC is seeking a dedicated RMA Coordinator to manage the end-to-end Returned Material Authorization process, including logging, inspecting, and processing warranty and credit returns. You will serve as a key contact for customers, ensuring timely resolution of return requests in alignment with policies and quality standards.

You will collaborate with Customer Service, Quality, Operations, and Finance to support customer satisfaction and inventory accuracy.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in order management, logistics, or returns processing in a preferred manufacturing or distribution environment.
• Experience working with ERP systems (e.g., ADP, SAP, Oracle, NetSuite, or similar) strongly preferred.
• Strong understanding of RMA processes, warranty claims, and credit return procedures.

Responsibilities

• Receive, review, and process all incoming RMA requests (warranty, credit, repair, and replacements).
• Ensure all returned materials are properly logged, inspected, and documented in the system (e.g., ADP, ERP, or inventory system).
• Verify eligibility of returns based on warranty terms, return policies, and sales agreements.
• Assign RMA numbers and ensure proper tracking from initiation through resolution.
• Coordinate replacement orders, repairs, or credits as applicable.
• Assist customers in completing return documentation and understanding return procedures.
• Maintain high standards of customer service to support retention and satisfaction.
• Partner with Quality Assurance and Operations teams to evaluate returned products for defects, damage, or compliance issues.
• Document root cause data and trends related to returns to support continuous improvement initiatives.
• Maintain accurate records of all RMA transactions, including credits, replacements, and inventory adjustments.

Skills

RMA processes

Warranty claims

Credit returns

Customer service

Data entry

Documentation

ERP systems

Microsoft Office

Education

High school diploma or equivalent

Tools

ADP

SAP

Oracle

NetSuite

Job description

Burlington Medical LLC is seeking a dedicated RMA Coordinator to manage the end-to-end Returned Material Authorization process, including logging, inspecting, and processing warranty and credit returns. You will serve as a key contact for customers, ensuring timely resolution of return requests in alignment with policies and quality standards.

You will collaborate with Customer Service, Quality, Operations, and Finance to support customer satisfaction and inventory accuracy.