RMA Operations Specialist — Hardware Returns

Acer; Santa Clara (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A rapidly growing technology company located in Santa Clara is seeking a detail-oriented individual with RMA experience to manage return processes and deliver high-quality customer service. Responsibilities include processing RMAs, analyzing data, and improving workflows. Ideal candidates will have a Bachelor’s degree or equivalent experience, strong communication skills, and proficiency in MS Office.

Qualifications

• Minimum of two years of RMA experience required.
• Good written and verbal communication skills are necessary.
• Experience with logistics and customer service returns is preferred.

Responsibilities

• Process RMA Authorization and maintain workflows.
• Handle customer inquiries effectively and professionally.
• Maintain daily productivity and workflow reports.

Skills

RMA experience

Customer service

Data analysis

Attention to detail

MS Office tools

Education

Bachelor degree or related experience

Tools

ERP systems

Job description

A rapidly growing technology company located in Santa Clara is seeking a detail-oriented individual with RMA experience to manage return processes and deliver high-quality customer service. Responsibilities include processing RMAs, analyzing data, and improving workflows. Ideal candidates will have a Bachelor’s degree or equivalent experience, strong communication skills, and proficiency in MS Office.