RMA & Returns Specialist – AI-Driven Ops (Contract to Hire)

Experis Technology Group; Santa Clara (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Onsite in Santa Clara, CA

3-month contract with potential for FT

AI-driven RMA optimization features

RMA dashboards and reporting

Knowledge base contributions

Job summary

Experis Technology Group is seeking an RMA specialist to join our Operations/Customer Support team in Santa Clara, CA. You will own the full RMA cycle for AI networking hardware, coordinating with customers and cross-functional teams to move cases quickly.

The role requires 2+ years in RMA or reverse logistics, hands-on Salesforce and SAP experience, and familiarity with NICs, switches, and cables. You will also analyze return trends and leverage AI tools to improve triage and analytics,

Qualifications

• 2+ years in RMA, reverse logistics, or hardware support operations.
• Hands-on experience with Salesforce (case management) and SAP (inventory/logistics).
• Familiarity with networking hardware such as NICs, switches, cables, or similar datacenter equipment.

Responsibilities

• Own the full RMA cycle: intake, validation, triage, shipment, tracking, and closure for AI networking hardware (NICs, DPUs, SmartNICs).
• Process and manage RMA cases in Salesforce, coordinating with customers, engineering, and supply chain to keep cases moving.
• Track inventory, replacements, and swap stock in SAP while maintaining accurate parts and shipment records.
• Analyze return trends and failure data to identify systemic issues and opportunities for improvement.
• Use AI-powered tools to accelerate case triage, automate routine classification, and surface insights from return data.

Skills

Attention to detail

Communication skills

Data analysis

High-volume case management

Tools

Salesforce

SAP

Job description

Experis Technology Group is seeking an RMA specialist to join our Operations/Customer Support team in Santa Clara, CA. You will own the full RMA cycle for AI networking hardware, coordinating with customers and cross-functional teams to move cases quickly.

The role requires 2+ years in RMA or reverse logistics, hands-on Salesforce and SAP experience, and familiarity with NICs, switches, and cables. You will also analyze return trends and leverage AI tools to improve triage and analytics,