RMA & Claims Specialist - Customer Resolution Expert

Radian; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Job summary

Radian is seeking an RMA Specialist to manage customer returns, claims, and related service requests. You will serve as a liaison between customers and internal teams to ensure timely and accurate resolution of claims across all sales channels.

Responsibilities include processing claims, investigating root causes, coordinating with Accounting, Quality Assurance, Customer Support, and Sales teams, and contributing to ongoing process improvements.

Qualifications

• This position requires a bachelor's degree or equivalent with 2–4 years in returns processing, claims administration, or customer service.
• Strong data entry accuracy and attention to detail are essential.
• Excellent verbal and written communication skills and ability to work with multiple teams.

Responsibilities

• Process, enter, and manage customer claims through the Continuum Claims Portal.
• Investigate claims using available systems to identify root causes and resolutions.
• Collaborate with cross-functional teams to research and resolve open claims promptly.
• Work with internal departments to implement corrective actions addressing recurring issues.
• Provide professional support to customers via phone and email for returns and claims.
• Document customer feedback and maintain tasks in the P21 system.
• Maintain accurate records and ensure all claim-related documentation is up to date.
• Contribute to process improvements enhancing customer experience and efficiency.

Skills

Customer service

Data entry

Analytical thinking

Communication

Multitasking

Process improvement

Education

Bachelor's degree or equivalent

Tools

P21 (Prophet 21)

Microsoft Office

Job description

Radian is seeking an RMA Specialist to manage customer returns, claims, and related service requests. You will serve as a liaison between customers and internal teams to ensure timely and accurate resolution of claims across all sales channels.

Responsibilities include processing claims, investigating root causes, coordinating with Accounting, Quality Assurance, Customer Support, and Sales teams, and contributing to ongoing process improvements.