Riding Mower Field Technician & Training Lead

Techtronic Industries - TTI; California City (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

Techtronic Industries Power Equipment, a subsidiary of TTI, is seeking a Field Specialist – RYOBI Experience Team to support riding mower programs in the field, diagnose and repair units, and train service centers.

You will cover a large territory with travel, visit residences and service centers, collaborate with engineering, and deliver performance reports while maintaining equipment and tools in a professional manner.

Qualifications

• Must be mechanically inclined with training provided.
• Ability to solve problems and think critically.
• Strong written and oral communication skills.
• Prior presenting or training experience preferred.
• Empathy and ability to relate to customers are necessary.
• Willingness to travel extensively within territory

Responsibilities

• Cover a large territory for riding mower customer support.
• Diagnose and repair riding mowers in the field.
• Recruit and train service centers for riding mower repair programs.
• Train existing service centers on current and new riding mowers.
• Be a subject matter expert on riding mower programs.
• Visit customer residences to diagnose and repair mowers.
• Visit service centers for repair assistance as needed.
• Maintain open communication with all TTI parties.
• Provide phone support for customers and service centers.
• Deliver performance reports when requested.
• Collaborate with engineering and project management on issues.
• Keep vehicle and tools organized and clean.
• Perform other duties as assigned.

Skills

Mechanically inclined

Problem solving

Critical thinking

Communication skills

Job description

Techtronic Industries Power Equipment, a subsidiary of TTI, is seeking a Field Specialist – RYOBI Experience Team to support riding mower programs in the field, diagnose and repair units, and train service centers.

You will cover a large territory with travel, visit residences and service centers, collaborate with engineering, and deliver performance reports while maintaining equipment and tools in a professional manner.