Ryobi Field Experience Specialist & Trainer

Techtronic Industries - TTI; Crystal Bay (NV); Remote; USD 60,000 - 85,000; Full time

Job summary

Techtronic Industries Power Equipment, a subsidiary of TTI, seeks a Field Specialist – RYOBI Experience Team to diagnose and repair riding mower units in the field, recruit and train service centers, and support riding mower programs across the assigned territory.

The role requires extensive travel, strong mechanical aptitude, and excellent communication. You will work closely with the engagement center in Anderson, SC, and report on field performance and issues.

Qualifications

• Must be mechanically inclined; rider repair training provided.
• Must be able to problem solve and have critical thinking skills.
• Prior presenting and/or training skills preferred.
• Must demonstrate strong written and oral communication skills.
• Must have the ability and desire to satisfy consumers and end-users with little guidance or management intervention.
• Empathy and ability to relate to customers is necessary.

Responsibilities

• Cover a large territory to provide riding mower customer support.
• Diagnose and repair TTI riding mowers in the field.
• Recruit and train service centers for riding mower repair programs.
• Train existing service centers on current and new riding mowers.
• Serve as SME on riding mower programs.
• Visit customer residences and service centers for diagnostics and repair.
• Maintain open communication with all TTI parties.
• Provide performance reports on request.
• Collaborate with engineering and project management on issues.
• Keep organized, clean work vehicle and tools.
• Other duties as assigned.

Job description

Techtronic Industries Power Equipment, a subsidiary of TTI, seeks a Field Specialist – RYOBI Experience Team to diagnose and repair riding mower units in the field, recruit and train service centers, and support riding mower programs across the assigned territory.

The role requires extensive travel, strong mechanical aptitude, and excellent communication. You will work closely with the engagement center in Anderson, SC, and report on field performance and issues.