Field Specialist - RYOBI Experience & Mower Support

Techtronic Industries - TTI

Eagle (ID)

Remote

USD 60,000 - 75,000

Full time

9 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Techtronic Industries Power Equipment, a subsidiary of TTI, seeks a Field Specialist – RYOBI Experience Team to support riding mower programs by engaging customers and service centers in the field. You will diagnose and repair riding mowers, recruit and train service centers, and coordinate with the Anderson, SC engagement center to resolve issues and drive program adoption.

You will travel extensively within a large territory, visit residences and service centers, and report on performance

Qualifications

Experience in field service for equipment or motors.
Ability to diagnose and repair riding mowers in the field.
Experience training service centers or customers is a plus.
Strong written and oral communication skills.
Willingness to travel frequently within a territory.

Responsibilities

Cover a large territory for riding mower customer support.
Diagnose and repair TTI riding mowers in the field.
Recruit and train new service centers for riding mower repair programs.
Train existing service centers within territory on current and new riding mowers.
Serve as subject matter expert on riding mower programs.
Visit customer residences to diagnose and repair mowers.
Visit service centers for repair assistance as needed.
Maintain open communication with all TTI parties.
Provide phone support for customers and service centers when required.
Deliver performance reports upon request.
Collaborate with engineering and project management on issues.
Keep organized and clean company-provided tools and vehicle.
Perform other duties as assigned.