Riding Mower Field Service Expert (Territory Travel)

Techtronic Industries - TTI; California; Remoto; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Techtronic Industries Power Equipment, a subsidiary of Techtronic Industries (TTI), is seeking a Field Specialist – RYOBI Experience Team to expand the riding mower program by engaging customers and service centers in the field.

You will diagnose and repair riding mowers, recruit and train service centers, and collaborate with the Anderson, SC engagement center to ensure best-in-class support across a broad territory.

Competenze

• Must be mechanically inclined; training provided.
• Strong problem-solving and critical thinking.
• Excellent written and verbal communication.
• Experience presenting or training others preferred.
• Ability to engage customers and end-users empathetically.

Mansioni

• Support riding mower programs across a large territory.
• Diagnose and repair riding mowers in the field.
• Recruit and train new service centers for repair programs.
• Train existing service centers on current and new mowers.
• Be a subject matter expert on riding mower programs.
• Visit customer residences to diagnose and repair mowers.
• Visit service centers for repair assistance.
• Provide performance reports on request.
• Coordinate with engineering and project management on issues.
• Maintain organized, clean company vehicle and tools.
• Other duties as assigned.

Conoscenze

Mechanical aptitude

Problem solving

Training skills

Communication

Empathy

Travel willingness

Descrizione del lavoro

Techtronic Industries Power Equipment, a subsidiary of Techtronic Industries (TTI), is seeking a Field Specialist – RYOBI Experience Team to expand the riding mower program by engaging customers and service centers in the field.

You will diagnose and repair riding mowers, recruit and train service centers, and collaborate with the Anderson, SC engagement center to ensure best-in-class support across a broad territory.