Field Specialist – Ryobi Experience & Mower Support

Techtronic Industries; Reno (NV); Remote; USD 55,000 - 90,000; Full time

Job summary

Techtronic Industries Power Equipment, a subsidiary of TTI, seeks a Field Specialist to support riding mower programs in the field and engage customers and service centers. You will diagnose and repair mowers, train service centers, and work with the Anderson, SC engagement center.

The role requires extensive travel within the territory, strong mechanical skills, and excellent communication. You will report to project management and collaborate with engineering on current issues.

Qualifications

• Extensive travel within territory and some overnight stays.
• Must be mechanically inclined; rider repair training provided.
• Strong written and oral communication skills.
• Ability to problem solve with minimal guidance.
• Empathy and ability to relate to customers.

Responsibilities

• Cover a large territory for riding mower customer support.
• Diagnose and repair riding mowers in the field.
• Recruit and train service centers for riding mower repair programs.
• Train existing service centers within territory on current and new riding mowers.
• Be a subject matter expert on riding mower programs.
• Visit customer residences to diagnose and repair mowers.
• Visit service centers for repair assistance as needed.
• Maintain open communication with all TTI parties.
• Provide phone support to customers and service centers when needed.
• Provide performance reports when requested.
• Collaborate with engineering and project management on issues.
• Keep an organized, clean company vehicle and tools.

Skills

Mechanically inclined

Problem solving

Communication skills

Training skills

Travel willingness

Job description

Techtronic Industries Power Equipment, a subsidiary of TTI, seeks a Field Specialist to support riding mower programs in the field and engage customers and service centers. You will diagnose and repair mowers, train service centers, and work with the Anderson, SC engagement center.

The role requires extensive travel within the territory, strong mechanical skills, and excellent communication. You will report to project management and collaborate with engineering on current issues.