Rideshare Rentals & Customer Support Specialist

Hertz-1; Lakewood (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with Company Match

Company-Paid Life Insurance

Paid Parental Leave

Employee Assistance Program

Career development

Employee discounts

Job summary

Hertz is hiring a Sales & Service Specialist in Lakewood, CA to support Lyft and Uber drivers through our rideshare rental program. You’ll help drivers get on the road quickly by handling reservations, rentals, and vehicle readiness, while delivering an exceptional rental experience from start to finish.

You’ll benefit from starting pay of $18.50 per hour, monthly performance incentives, overtime opportunities, holiday pay, substantial time off, and opportunities for career growth with a

Qualifications

• Previous customer service experience.
• Strong verbal and written communication.
• Ability to multitask in a high-paced setting.
• Organized and detail-oriented mindset.
• Strong problem-solving and customer-first attitude.

Responsibilities

• Assist customers with reservations, rentals, and vehicle pickup.
• Explain the Hertz rideshare rental program and its benefits.
• Answer questions about billing, extensions, roadside assistance, and rental requirements.
• Provide exceptional customer service during every interaction.
• Identify opportunities to grow revenue and overcome customer objections.
• Prepare vehicles for customer delivery, including inspections and cleaning.
• Support daily branch operations for a smooth customer experience.

Skills

Customer service

Communication

Multitasking

Organization

Problem solving

Bilingual encouraged

Job description

Hertz is hiring a Sales & Service Specialist in Lakewood, CA to support Lyft and Uber drivers through our rideshare rental program. You’ll help drivers get on the road quickly by handling reservations, rentals, and vehicle readiness, while delivering an exceptional rental experience from start to finish.

You’ll benefit from starting pay of $18.50 per hour, monthly performance incentives, overtime opportunities, holiday pay, substantial time off, and opportunities for career growth with a