Rideshare Customer Concierge & Growth Specialist

Hertz-1; Los Angeles (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Parental leave

Employee Assistance Program

Career growth

Employee discounts

Job summary

Hertz is hiring a Customer Experience & Sales Specialist in Los Angeles to support the rideshare rental program. You will engage with Lyft/Uber partners and customers, guiding them from reservation to vehicle pickup while delivering exceptional service.

The role emphasizes customer relations, sales opportunities, and operations support in a fast-paced environment. Starting pay is $18.50 per hour, with incentives, overtime, holiday pay, and a strong benefits package.

Qualifications

• Experience in customer service or sales roles.
• Strong communication and relationship-building abilities.
• Able to multitask and stay organized in a fast-paced environment.

Responsibilities

• Guide customers through the rental process from reservation to vehicle delivery.
• Answer questions about Hertz and rideshare rental programs.
• Assist with billing, extensions, roadside assistance, and inquiries.
• Deliver outstanding customer service and resolve issues.
• Promote program benefits and identify opportunities for growth.
• Prepare vehicles for pickup by inspecting, fueling, cleaning, and ensuring quality.
• Support branch operations to ensure a smooth rental experience.

Skills

Customer service

Sales experience

Relationship-building

Communication

Organizational skills

Job description

Hertz is hiring a Customer Experience & Sales Specialist in Los Angeles to support the rideshare rental program. You will engage with Lyft/Uber partners and customers, guiding them from reservation to vehicle pickup while delivering exceptional service.

The role emphasizes customer relations, sales opportunities, and operations support in a fast-paced environment. Starting pay is $18.50 per hour, with incentives, overtime, holiday pay, and a strong benefits package.