Rideshare Rental Experience Specialist

Hertz; Lakewood (CA); On-site; USD 53,010,000 - 54,277,000; Full time

Benefits offered by this job

Overtime pay

Holiday pay

Sick pay

Paid Time Off

Benefits: HertzBenefits

Job summary

Hertz Local Edition in Lakewood, CA is seeking a Sales and Service Specialist to provide top-tier customer service and handle reservations, rentals, and related inquiries. You will help ensure vehicles are ready for pickup, maintain vehicle condition, and assist customers through the billing process.

The role requires strong communication, time management, and ability to work in a fast-paced environment, with opportunities to increase revenue through upselling and excellent service.

Qualifications

• Customer service experience required.
• Must have a valid driver’s license.
• Strong time management and organizational skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Skills

Customer service

Written communication

Oral communication

Time management

Teamwork

English proficiency

Tools

Computer literacy

Job description

Hertz Local Edition in Lakewood, CA is seeking a Sales and Service Specialist to provide top-tier customer service and handle reservations, rentals, and related inquiries. You will help ensure vehicles are ready for pickup, maintain vehicle condition, and assist customers through the billing process.

The role requires strong communication, time management, and ability to work in a fast-paced environment, with opportunities to increase revenue through upselling and excellent service.