Rideshare Rentals & Service Specialist

Hertz Global Holdings, Inc.; Wayne (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage.

Company-paid Basic Life Insurance.

401(k) retirement savings plan with...

Paid Parental Leave and Adoption...

Employee Assistance Program (EAP) for…

Job summary

Hertz Local Edition is seeking a Sales & Service Specialist, TNC, to deliver a seamless rental experience for Lyft and Uber drivers. You will handle reservations, agreements, exchanges, and extensions while promoting Hertz products and services.

Ideal candidates have strong customer-service skills, a professional demeanor, and the ability to thrive in a fast-paced environment. This role includes incentives, overtime, and benefits within a dynamic, customer-focused team.

Qualifications

• Must be at least 20 years of age.
• Valid driver's license required.
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Professional, positive, and customer-focused attitude.
• Strong organizational and time-management abilities.
• Comfortable working in a fast-paced environment.
• Basic computer proficiency and attention to detail.
• Ability to work independently while contributing to a team environment.

Responsibilities

• Deliver a seamless and positive rental experience for Lyft and Uber drivers.
• Assist customers with reservations, rental agreements, vehicle exchanges, and rental extensions.
• Answer questions related to rental requirements, billing, roadside assistance, and program guidelines.
• Provide professional and knowledgeable customer support before, during, and after the rental process.
• Promote rental products and services while identifying opportunities to increase revenue and enhance the customer experience.
• Communicate program details, policies, and procedures clearly and accurately.
• Prepare vehicles for customer pickup by inspecting cleanliness and damage, vacuuming and cleaning interiors, washing exteriors, refueling when necessary, and checking fluid levels.
• Help maintain efficient branch operations and ensure vehicles meet company standards for safety and presentation.

Skills

Customer service

Sales

Communication

Interpersonal skills

Time management

Teamwork

Problem solving

English communication

Job description

Hertz Local Edition is seeking a Sales & Service Specialist, TNC, to deliver a seamless rental experience for Lyft and Uber drivers. You will handle reservations, agreements, exchanges, and extensions while promoting Hertz products and services.

Ideal candidates have strong customer-service skills, a professional demeanor, and the ability to thrive in a fast-paced environment. This role includes incentives, overtime, and benefits within a dynamic, customer-focused team.