Sales & Service Specialist - Lyft/Uber Car Program

Hertz; City of Lockport (NY); Hybrid; USD 22,000 - 25,000; Full time

Job summary

Hertz Local Edition is seeking a Sales and Service Specialist to facilitate Lyft/Uber driver rentals in Lockport, NY. This on-site role offers $17/hr and focus on delivering a fast, friendly rental experience.

You will assist with reservations, process rentals, maintain vehicle readiness, and answer program inquiries while maximizing sales opportunities. Must be able to work weekends and stand for long periods.

Qualifications

• Must have a valid driver’s license with acceptable driving record.
• Strong written and verbal communication skills.
• Experience in customer service.
• Ability to work in a fast-paced environment.
• Weekend/holiday availability may be required.
• Ability to stand for long periods.

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Skills

Customer service

Sales

Communication

Valid driver’s license

Teamwork

Job description

Hertz Local Edition is seeking a Sales and Service Specialist to facilitate Lyft/Uber driver rentals in Lockport, NY. This on-site role offers $17/hr and focus on delivering a fast, friendly rental experience.

You will assist with reservations, process rentals, maintain vehicle readiness, and answer program inquiries while maximizing sales opportunities. Must be able to work weekends and stand for long periods.