Rideshare Rental Concierge

Hertz-1; West Hartford (CT); On-site; USD 22,000 - 26,000; Full time

Job summary

The Hertz Corporation in West Hartford seeks a Mobility Specialist, TNC to serve Lyft and Uber drivers, delivering the fastest, easiest rental experience. As a brand ambassador, you will handle reservations, process rentals, and ensure vehicles are clean and ready for pick-up.

You will answer inquiries about the Hertz/Lyft/Uber Rental Car Program, promote revenue opportunities, and provide courteous, professional service in a fast-paced environment.

Qualifications

• Must have a valid driver's license with an acceptable driving record.
• Ability to work in a fast-paced environment with a variety of tasks.
• Excellent communication and customer service skills.
• Strong time management and organizational skills.
• Computer literate and detail oriented.

Responsibilities

• Assist customers with rental reservations and processing.
• Prepare vehicles for pick-up and inspect for damage.
• Answer inquiries about rental programs, billing, and extensions.
• Provide service to Lyft/Uber drivers and other customers.
• Maximize revenue opportunities by suggesting additional services.
• Communicate program policies and procedures clearly.

Skills

Customer service

Communication

Time management

Teamwork

Professionalism

English language

Driving

Tools

Computer literate

Job description

The Hertz Corporation in West Hartford seeks a Mobility Specialist, TNC to serve Lyft and Uber drivers, delivering the fastest, easiest rental experience. As a brand ambassador, you will handle reservations, process rentals, and ensure vehicles are clean and ready for pick-up.

You will answer inquiries about the Hertz/Lyft/Uber Rental Car Program, promote revenue opportunities, and provide courteous, professional service in a fast-paced environment.